Salon Policies
The bits worth reading before your visit.
01
An outstanding experience
At AMIA, we work hard to keep every appointment calm, professional and on time. These policies help us look after every client well — and give you a clear picture of what to expect when you visit.
02
Rescheduling & cancellations
Rescheduling
·Appointments can be rescheduled with at least 48 hours’ notice.
·Your booking fee will be transferred to your new appointment, provided the new date falls within the same calendar month as the original.
·If no suitable date is available within the same month, the booking fee is forfeit and a new one will be required to rebook.
·Rescheduling with less than 48 hours’ notice is at our discretion, subject to availability.
Cancellations
·Booking fees are non-refundable under any circumstances.
·Any outright cancellation, missed appointment or no-show results in loss of the booking fee.
·If something urgent comes up on the day, call us as soon as possible — we’ll do our best to move you to another slot within the same month.
03
Late arrivals
·If you are running late, call us as soon as possible — the more notice we have, the more we can do to keep your appointment on track.
·We don’t charge late fees. Where lateness can’t be absorbed without disrupting the next client, we may need to reduce your service or reschedule.
·Whether the appointment can still be carried out is at the stylist’s discretion.
04
Service changes
·Service changes must fit within the originally booked time.
·Changes requiring additional time may not be possible on the day — we may need to reschedule to fit the new service in properly.
05
Appointment preparation
You’ve got three ways to come in prepped. Pick the one that suits you.
1. Book a wash & blow dry with us
·Easiest option — we handle the wash, treatment if needed, and the blow dry so your hair is prepped exactly the way the style needs.
·Recommended for sleek styles (silk press, sleek ponytails, sew-ins with leave-out) where the finish depends on a proper salon prep.
2. Book a takedown
·If you’re coming out of braids, locs, a wig install or any protective style, add a takedown to your booking.
·Combine with a wash & blow dry so your hair’s ready straight after.
3. Come pre-washed & blow dried (minimal product)
·Hair washed, free of build-up and heavy oils.
·Heat protectant and a light leave-in are fine — anything heavier coats the hair and makes the style harder to set.
·A thorough blow dry with a comb attachment the day of, or the day before, gives the best result. If your hair reverts quickly, come with 2–4 loose cornrows to keep it stretched.
·Not recommended for sleek styles — those really do need a salon wash to land properly.
Outside hair — yes, we welcome it
·Bring your own hair, or ask us to source it. Message us on WhatsApp before booking if you’d like a recommendation or a quote.
·Braids: bring pre-stretched extensions only.
·Wigs & frontals: deliver to the salon at least 5 days before your appointment so we can prep the unit properly.
06
Frontal & wig aftercare
·Allow glue to fully dry for 24 hours before exposure to moisture (including sweat). Failure to follow aftercare may affect results.
·Adjustments may be requested within 7 days of your appointment. Refunds are not provided for aftercare-related changes.
07
Visitors
·To keep the salon calm and comfortable, only clients receiving services should attend appointments.
·If you require a parent, guardian, or essential companion for legal or medical reasons, please let us know in advance.
·Children under 12 must be supervised at all times.
08
Retail products
·Unopened retail products may be exchanged or returned within 14 days.
·Opened hair extensions, wigs and bundles are non-returnable for hygiene reasons unless faulty.
·Orders cancelled before dispatch are refunded in full. After dispatch, items must be returned before a refund is processed.
·Full details are on the Returns page.