Returns & Shipping Policy

What to expect if something needs to go back.

01

Overview

This policy applies to hair and products purchased from AMIA Hair Studios, whether in-salon or online. It sits alongside your legal rights under the Consumer Rights Act 2015 and, for online orders, the Consumer Contracts Regulations 2013. It does not affect your statutory rights.

02

Your 14-day cancellation right (online orders)

If you buy from us online, you have the legal right to cancel within 14 days of receiving your order, for any reason — except where the hygiene exemption applies (see Section 03). To cancel, email hello@amiastudios.com with your order details. You then have 14 days to return the item, and we will refund you within 14 days of receiving it back.

03

Hygiene exemption — important for hair products

For hygiene and health reasons, hair extensions, wigs, bundles, closures, frontals and similar products cannot be returned or refunded once opened, worn, tried on, or if the packaging/seal is broken or the rubber bands have been removed from the bundles. This is standard across the hair industry and is permitted under consumer law for sealed goods unsuitable for return once unsealed. Unopened products in their original, sealed packaging can be returned within 14 days (online) in line with Section 02.

04

Custom & made-to-order items

Wigs and any coloured, customised or cut-lace units are made specially for you. Once work has begun or the lace has been cut, they are non-refundable except where faulty. This does not affect your statutory rights.

05

Faulty or incorrect items

If a product arrives faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund. This applies regardless of the hygiene exemption — the exemption does not remove your rights over faulty goods. Please contact us at hello@amiastudios.com with your order number and photographs of the issue within the timeframes below:

1. Damaged in transit — within 48 hours of delivery.

2. Wrong item received — within 14 days of delivery.

3. Faulty item — within 30 days of delivery (your short-term right to reject under the Consumer Rights Act 2015).

06

Return postage

• If the item is faulty or we sent the wrong product, we cover return postage.

• If you are returning an unopened item under your 14-day right simply because you changed your mind, you cover return postage. We recommend a tracked service, as we cannot refund items we do not receive.

07

Refunds

Refunds are issued to your original payment method and normally take 7–10 working days to appear. Returned items must be in original condition, with any seals or rubber bands intact, and proof of purchase is required. Original delivery charges are refunded for faulty or incorrect items, but not for change-of-mind returns. Third-party fees such as customs, duties or bank charges are not reimbursed.

08

Delayed orders

A delay is not a loss. We can only refund once a return reaches us in line with this policy, or once the courier confirms the parcel is lost. Orders delayed in transit or held temporarily in customs do not qualify for a refund until confirmed lost.

09

Tracking & “delivered but not received”

If your order is delayed after dispatch, please contact the courier first using your tracking number — they hold the most up-to-date information. Where the courier confirms a parcel was delivered to your address, we are unable to issue a refund, and we will help you raise an investigation with the courier. This does not affect your statutory rights.

10

Address changes & queries

• To protect against fraud, we only ship to the address on the order. After dispatch, please contact the courier directly to arrange any change of address.

• We only discuss an order with the customer named on it.

Shipping

Where we ship

UK-wide. For international enquiries, email us for a quote before ordering.